Have questions you want answers to?
CCU Cleaning provides an extensive array of services. Click here to discover the many options we offer. Additionally, we can accommodate extra services upon request, which can be found in the ‘supplemental’ section.
Absolutely! We prioritize the health and safety of our clients and the environment. We offer a range of cleaning options, including both traditional and eco-friendly solutions. At no extra charge and upon request, we utilize non-toxic, eco-friendly cleaning products that are both effective and gentle on surfaces, creating a safe space for children and pets.
Absolutely! We provide all the essential equipment and supplies needed to clean your home. With a wide range of cleaning products and tools, we customize our supplies to meet the specific cleaning needs of our clients.
Our cleaning services are thorough and customized to fit the specific needs of every client. Click here to discover our cleaning checklists. You also have the option to add an extra service for an additional fee when making your booking.
Not at all! You do not need to be home while we clean. Many of our clients provide us with access to their homes through a key or a security code, allowing us to perform the cleaning at a time that is convenient for you. Rest assured, our team is trustworthy, fully insured, and committed to maintaining your privacy and security. If you prefer to be home during the cleaning, that’s perfectly fine too! Just let us know your preference when you book your appointment.
Certainly! If you prefer to provide your own cleaning products, we are more than happy to accommodate your request. Just let us know in advance which products you would like us to use, and our cleaning technicians will ensure they are utilized during your appointment. This option allows you to use products you trust and are comfortable with in your home.
You can book our services by calling us directly, using our online booking form on our website, or emailing us at info@ccucleaning.com. Our customer service team will assist you in scheduling a convenient time for your cleaning.
We recommend booking at least one week in advance to secure your preferred date and time. However, we do offer last-minute bookings subject to availability
Our pricing depends on the type and size of the area that requires cleaning. To receive a detailed quote, please fill out our online booking form. Alternatively, you can call us or email us at info@ccucleaning.com, and we will provide you with a personalized quote.
We do not require a booking deposit. Payment is expected upon completion of the cleaning service, allowing you to ensure satisfaction before any payment is made. This policy reflects our commitment to providing trustworthy and reliable service to all our clients.
We accept payments in various forms: cash, credit/debit cards, Zelle, or through our payment form available on our website. Clients who choose to pay in cash will receive a 15% discount on the cleaning services provided. Payment is expected upon completion of service
Absolutely! We offer customizable cleaning plans to fit your unique needs. Whether you need extra attention in certain areas or specific tasks performed, just let us know in the ‘notes’ during booking and we'll accommodate your request.
Yes, we offer flexible scheduling for recurring services, including weekly, bi-weekly, and monthly cleaning plans. These services often come with discounted rates for your convenience and savings
We understand that plans can change. You can cancel or reschedule your appointment with at least 24 hours' notice without incurring any fees. Cancellations made less than 24 hours before the scheduled time may incur a cancellation fee.
Yes, all our cleaning professionals are fully insured and bonded. We conduct thorough background checks and provide comprehensive training to ensure high-quality and secure service.
Yes, we stand behind the quality of our services with a 100% satisfaction guarantee. If you are not completely satisfied with any aspect of our cleaning, please let us know within 24 hours, and we will return to address the issue at no additional cost. Your satisfaction is our top priority, and we strive to ensure that every cleaning meets your expectations.
Yes, we are fully insured and bonded. All our cleaning professionals undergo thorough background checks and receive comprehensive training to ensure that you receive high-quality and secure service. Your peace of mind is important to us, and we are committed to providing a safe and reliable cleaning experience for all our clients.
Certainly! We understand that you may have preferences when it comes to who cleans your home. If you have a specific cleaner in mind, please let us know at the time of booking, and we will do our best to accommodate your request.
Our cleaners receive thorough training to ensure high-quality service and safety. This includes modern cleaning techniques, proper equipment use, and eco-friendly products. They are also trained in client privacy and security, promoting professionalism. Regular skill updates keep our team proficient and current with industry standards.
Yes, all of our cleaning technicians wear professional uniforms. This not only ensures that they are easily identifiable but also reflects the professionalism and quality of service that CCU Cleaning stands for.
Our cleaning technicians stand out with their professional uniforms, clearly featuring the CCU Cleaning logo. To enhance security, our cleaners will share a unique one-time code that is known to just you and the cleaning tech.