Thank you for choosing CCU Cleaning Services! Below are the guidelines we kindly request our clients to follow. These guidelines are designed to create a safe environment for our cleaning technicians and to ensure a smooth and outstanding cleaning experience. Please take a moment to review the following guidelines and sign. If you have any questions, feel free to reach out to us. Contact us if you have any questions.
Typically, we operate in teams of two or threes, depending on the amount of cleaning required and the size of the area.
It’s not common for us to have four or more cleaning technicians assigned to a job, as this typically occurs when the workload is heavier and the cleaning task is more complex.
Our cleaners are easily identifiable in their CCU Cleaning uniforms, which prominently display our logo.
CCU Cleaning reserves the right to refuse and (or) terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons on-premises, severe clutter, and disconnected utilities.
Our employees have the choice to leave if the home is in an extremely unsanitary condition or they feel unsafe or threatened.
If you schedule a cleaning that is deemed unreasonable, the cleaners may decline to provide service immediately.
Our main goal is to leave your home sparkling clean and uplift your spirits! Our cleaning efficiency will depend largely on how much time we focus on cleaning rather than decluttering.
To help us focus on cleaning, please store away personal items, valuables, and fragile items. Also, secure any loose rugs, curtains, and clear off kitchen surfaces so we can do a thorough job.
If you’d like our cleaning technicians to declutter your residence, please include it during booking or call us to adjust your cleaning fee.
For the sake of our cleaning efficiency and the safety of both our cleaning technicians and your pets, we kindly request that you place your pets in a secure area away from the cleaning zone.
CCU Cleaning retains the right to remove its employees from your residence if they feel that an animal poses a threat to their safety.
If the removal of our cleaning technician is necessitated by aggressive pets, our cancellation policy will be enforced.
We do not clean animal feces of any kind to avoid cross-contamination across different homes.
CCU Cleaning offers immediate pricing based on our extensive experience, though we may modify the price depending on the actual condition of your home.
To avoid any unexpected surprises, we will contact you if we discover that a job requires additional time. If we cannot reach you, the crew will need to leave, and your deposit will be forfeited.
The remaining balance is due on the day of your cleaning service. We accept payments via Zelle, credit card, check, or cash. While tipping our cleaning technicians is never mandatory, it is a greatly appreciated gesture of thanks for their hard work. Thank you for choosing CCU Cleaning!
Please be aware that we do not offer any refunds. Our services are delivered with the highest level of care and precision, prioritizing your satisfaction. If you notice any missed areas after your cleaning, please contact us within 24 hours, and we will return to address the issue at no additional cost.
To provide the most reliable service possible, CCU Cleaning requires a 20% booking fee to confirm all appointments. This upfront commitment ensures your scheduled cleaning is locked in and allows our team to prepare specifically for your home’s needs. The remaining balance is conveniently handled after your service is complete.
Recurring cleaning discounts begin with your second cleaning service. If you miss cleanings and your frequency falls below what was originally established, your cleaning fees will be adjusted to match the reduced frequency.
CCU Cleaning retains the right to reassess and adjust the cleaning rate at any point throughout the year. This may occur due to changes in the frequency of the client’s established service schedule, their home or living situation, or the time required to deliver our services according to the client’s needs. Clients will receive prior notification of any price adjustments.
Please make sure that our cleaning team can access your property at the scheduled time. If needed, provide keys or a security code for entry into your home. Should the cleaning team find themselves locked out, CCU Cleaning will do everything possible to reconnect with the client to facilitate access. However, if the team remains locked out for more than 20 minutes after their arrival, the cleaning will be canceled, and the client will forfeit their deposit.
We understand that plans can change. If you need to cancel or reschedule, we kindly ask for at least 24 hours’ notice. Please note that the 20% booking fee is non-refundable for cancellations made with less than 24 hours’ notice. This policy helps us manage our schedule efficiently and compensates our dedicated team for the reserved time slot. We deeply appreciate your cooperation in helping us maintain a smooth service for all our clients.
If your home has a security system, please make sure it is turned off, or contact our office with the code and instructions for use. If the code has changed since our last cleaning service, kindly provide us with the updated code to prevent our cleaning technicians from being locked out.
CCU Cleaning supplies all the essential equipment and materials for our clients.
These tools are customized to address each client’s unique cleaning requirements. If a client needs a specific product, they should let us know, and we will strive to incorporate it into the cleaning of their home.
If you choose to use your own equipment for cleaning instead of ours, we cannot be held responsible for any damage that may occur to the unit. Additionally, we will not take responsibility for any necessary repairs, as we do not maintain it. Should you decide to have us utilize your personal cleaning tools, please ensure that they are in good working condition when we arrive. This is crucial, as we will be limited in our cleaning effectiveness with malfunctioning equipment.
If you request that we use your personal cleaning supplies, please be aware that we cannot take responsibility for any damage that may occur from these products.
Kindly ensure that these items are easily accessible to the cleaning staff upon their arrival.
We do not have expertise in mold removal and cannot assume responsibility for any mold-related risks in our clients’ homes. Cleaning hoarding homes is beyond our area of specialty. We do not clean areas containing contaminants or any animal and human body fluids, blood, feces, vomit, cat litter boxes, bird cages and urine or excretions. We do not provide treatment or restoration for damaged materials and surfaces. However, we can certainly recommend a specialist for you.
For safety and liability considerations, our staff is not allowed to climb higher than a two-step stool or work outside your home. Additionally, cleaners are unable to lift objects exceeding 35 pounds. If you would like us to clean behind heavy items, we kindly ask that you move them prior to the start of our cleaning service.
Our cleaning technicians perform their tasks with the highest level of care, and CCU
Cleaning provides insurance coverage for any damage caused by our cleaners.
Clients are encouraged to identify any pre-existing damage during the walkthrough before services commence. To protect both the staff and the property, areas of the home that are excessively cluttered will be bypassed.
We cannot be held accountable for damages resulting from normal wear and tear, improper installation of items in your home, or any artwork, collectibles, or family heirlooms that were not disclosed during the booking process. This includes, but is not limited to, expensive and irreplaceable items such as artwork, collectibles, and family heirlooms. We kindly ask that you store fragile items safely or inform us of your preferred handling instructions.
In the unlikely event that you observe any breakage or damage, please inform us within 24 hours so we can take the necessary steps. For items priced at $100 or less, CCU Cleaning will make an effort to provide an identical replacement. Clients must present the original receipt or verify the replacement cost and retain the damaged item for inspection. Items of higher value will be protected by insurance.
Client keys are securely coded and stored in a locked cabinet, with access granted only to the managers of CCU Cleaning. If a client opts to leave the door unlocked or places a key in an unsecured location, CCU Cleaning will not be liable for any damages or theft that may occur in the client’s home. Additionally, CCU Cleaning will return any client key in its possession within 24 hours following the service.
Whenever our cleaning technicians come to your location for a service, they will give you a unique one-time code that is known solely to you and them. This measure enhances the safety of both our clients and our cleaners.
We encourage our clients to assess the cleaned areas within 24 hours of service.
Occasionally, our cleaning supervisors will conduct inspections to ensure we are providing the highest level of service.
At CCU Cleaning, we truly value your feedback. You will receive a brief two-question survey asking you to rate our service and share a short note about your experience.
These surveys are crucial for us, as they offer an opportunity to enhance our service quality.
Feel free to share any specific requests or concerns with our team while they are cleaning. CCU Cleaning technicians will take note of your requests and will accommodate them as long as they fall within our area of expertise.
Please ensure that water, electricity, and gas are accessible for cleaning purposes.
Our mission is to ensure your home sparkles! Should you experience any cleaning concerns after our service, don’t hesitate to contact us at +1 (346) 876-9460 or email us at contact@ccucleaning.com within 24 hours, and we will arrange a complimentary reclean.
